GENERAL TERMS AND CONDITIONS
These terms and conditions (“Terms and Conditions”) apply to and regulate the provisions of prepaid payment instruments namely Uni - SBM Bank Card(s) (collectively “Prepaid Cards” or “Cards” or “PPIs”) provided by Uniorbit Technologies Pvt Ltd (the Company”). The PPIs are issued by SBM Bank (India) Limited (“Bank”). The Card is a co-branded Prepaid Card marketed by Uni.
By completing the sign-up process for availing any of the Cards, you are deemed to have expressly read, understood and accepted each and every Terms and Conditions mentioned herein. You agree to be bound by all the Terms and Conditions mentioned herein, as may be amended from time to time
In these Terms and Conditions, “We”, “Us” or “Our” refers to the SBM Bank, or the Company acting on behalf of SBM Bank. “You” or “Your” refers to the individual purchasing or using the Prepaid Card.
In these Terms and Conditions, unless the contrary intention appears and/or the context otherwise requires, capitalized terms defined by:
inclusion in quotations and/ or parenthesis have the meanings so ascribed; and
- the following terms shall have the meanings assigned to them herein below
“Account” refers to a prepaid account opened in the name of the customer with the Bank for the purpose of monitoring the limits available on such PPIs.
“Business Day” means a day other than a Sunday, 2nd or 4th Saturday of a Month or Public Holiday as defined under Section 25 of Negotiable Instrument Act, 1881 on which banks are open to transact business of banking.
“Charges” means such levy, costs and charges levied by Us for usage of the PPIs, as amended from time to time.
“Customer” or “Holder” or “You” shall mean any person to whom the PPI is issued and who is authorised to hold and use the same against the value stored on such PPI.
“Customer Care Centre” refers to contact centre provided by Us for addressing all queries, complaints raised by the Customer or any details or information sought by the Customer in relation to the PPIs.
“EDC” or “Electronic Data Capture” Machine means terminal, printer, other peripheral and accessory and necessary software on which the PPI can be swiped or used to initiate a transaction.
“Internet Payment Gateway” means the protocol stipulated/to be stipulated by Us authorizing the payments made using PPI over the internet upon authentication of the Customer.
“KYC” shall mean Know Your Customer guidelines adopted by Us for the purpose of identification and verification of the Customer, pursuant to the Regulations issued by Reserve Bank of India, from time to time.
“Merchant Establishments” shall mean such physical establishments (including but not limited to stores, shops, restaurants, hotels, etc.) and Reloadable stores (in any type of electronic form including but not limited to e-commerce platforms, digital marketplaces, etc.) located in India, having a specific contract with Us (or a contract through a payment aggregator / payment gateway / card network) for accepting PPI.
“Payment Channel” shall mean various modes of transactions including but not limited to EDC/POS terminals/kiosks/Internet Payment Gateway/Mobile based payment solutions and various other modes as intimated by Us from time to time.
“Personal Identification Number (PIN)” is a numeric password setup by the customer on the Company mobile application.
“POS” or “Point of Sale” means electronic terminals maintained by Merchant Establishments in India at which the Customer can use the PPI subject to terms and conditions of this agreement.
“PPI” shall mean a prepaid instrument which includes gift cards and meal cards that facilitates purchases against the value stored on such PPIs as defined in the Regulations.
“Regulations” shall mean the master directions, circulars, notifications, rules, guidelines, regulations, etc. issued by Reserve Bank of India or any other competent authority related to issuance and operation of prepaid payment instruments in India, as amended from time to time.
“Schedule of Charges” shall mean the details of fees or Charges as may be prescribed by Us from time to time and displayed on our website.
“Transaction” means any transaction initiated by the Customer using PPI at any Merchant Establishment or any cash withdrawal from an ATM.
“SBM Bank” or “Issuer” shall mean SBM Bank (India) Limited (CIN No. U65999MH2017FLC293229), a company incorporated in India under the provisions of Companies Act 2013 and a banking company under the Banking Regulations Act 1949 and who is licensed to carry on its business of banking by the Reserve Bank of India (“RBI”) and having its Registered Once at 101, Raheja Centre,1st Floor Free Press Journal Marg, Nariman Point Mumbai, Maharashtra 400021 (hereinafter called “SBM Bank” or “Bank” which expression shall, unless repugnant to the context thereof, mean and include its successors and assigns).
“Uni” or “the Company” shall mean Uniorbit Technologies Private Limited, a company within the meaning of the Companies Act, 2013, having its registered once at Block-X, 303, Siddhartha Apartments, Landmark Near Sant Colambo School, Pitampura, North West Delhi, Delhi, 110034
“Force Majeure” includes any Acts of God, riots, civil commotions, insurrections, pandemic, epidemics, wars, or any other causes beyond Our control, or by any strikes or lockouts
The PPI shall be Our exclusive property
The PPI shall be valid only within the territory of India and for transactions in Indian Rupees only. The PPI cannot be used outside the territory of India or for any transactions denominated in foreign currency. The PPI should be used by individuals atleast 18 years of age. We reserve the right to refuse the usage of the Card. We reserve the right to decline authorizing any particular transaction without assigning any reason thereof and without any liability or recourse to Us.
The Customer shall be required to sign on the reverse side of the PPI (if the PPI is in the card form) immediately upon its receipt. We reserve the right to reject or cancel any Transaction in absence of the signature or mismatch of the signature, without further notice or intimation to the Customer.
The PPI shall not be transferable to other individual or third party under any circumstances.
We shall not be liable to pay any interest on any balance maintained in the PPI at any point in time. The PPI is a zero-balance card at the time of issue.
The Customer agrees and confirms that the PIN shall, under no circumstances be revealed by the Customer to any relative or family members or third party. The Customer shall be solely responsible and liable for the consequences arising out of such unauthorized disclosure of PIN and/or unauthorized usage of the PPI. We disclaim all responsibility and liability arising out of or in connection with the unauthorized usage of the PPI and/or any loss or damage, whether direct or indirect, incurred by the Customer as a result of such misuse. If the Customer forgets or misplaces the PIN, the Customer should visit the website or mobile application, or any other mode as may be made available by Us for re-generation of PIN.
We will inform or intimate the Customer 45 days prior to the expiry of the PPI through SMS on the registered mobile number and/or email of the Customer or as specified in the Regulations applicable from time to time. Customer needs to utilize the entire credit balance available on the PPI prior to its expiry. In case the Customer does not utilize the credit balance available on the PPI within the validity period, the Customer can approach Us for renewal of the PPI. In case the Customer does not approach Us within a specified period, the outstanding credit balance available on the PPI will be transferred to a fund in compliance with the Regulations.
The Customer shall sign and retain all the charge slips generated for each of the Transaction consummated at a Merchant Establishment. We shall not be obliged to provide copies of the charge slips or transaction slips to the Customer. Any such request by the Customer will be at Our sole discretion The Customer agrees that we shall be entitled to charge additional cost or charge for providing copies of the charge or transaction slips.
Any charge or cost levied by the Merchant Establishment in relation to any Transaction shall be directly settled by the Customer with the Merchant Establishment. We shall not be liable or responsible, either directly or indirectly, for any act or omission on the part of the Merchant Establishment or the charges or cost levied by them in relation to the Transaction.
All refunds and adjustments due to any Merchant Establishments on account of device error or communication link will be processed manually and the Account will be credited after due verification by Us pursuant to the applicable rules, Regulation and our internal policy. The Customer acknowledges that all refunds in case of failed, returned, rejected or cancelled Transactions or reversals and charge backs cannot be used by the Customer and would instead go back to source. The Customer shall unconditionally keep Us indemnified against any loss or damage caused to Us on account of dishonoring the payment instructions as a result of insufficient funds in the Account. The Customer agrees that we shall be entitled to deduct the amount of such loss or damages caused to Us directly from the Account
The Customer undertakes to act in good faith at all times in relation to all dealings of the PPI. The Customer accepts full responsibility for any illegal or wrongful use of the PPI in contravention to the Terms and Conditions contained herein and indemnifies Us against any loss, damage or any financial charges that We may incur in the process of such transactions
The Customer hereby agrees not to use the PPI for making payment(s) of any goods and services, which is illegal under the laws. The PPI cannot be used for making purchases of prohibited or contraband products or services like lottery tickets, banned or prohibited magazines, participation in sweepstakes, purchase of bitcoins, payment for call-back services, etc
We do not take any responsibility for any loss, damage or injuries suffered or caused to the Customer in connection with the service, quality of goods and services provided by the Merchant Establishment, refusal to accept (conditional acceptance) the PPI by Merchant Establishment, inability or disruption (technical issues) to use the PPI at Merchant Establishment or any error in any software or hardware systems beyond Our control.
The Customer hereby acknowledges and agrees that if there is no Transaction for a consecutive period of one (1) year on the PPI or 90 days consecutively after the issuance of the PPI, subject to validity of the PPI, the same shall be made inactive by Us after sending a notice to the Customer. The PPI can only be reactivated by Us after validations and requisite due diligence, as stipulated from time to time.
The Customer hereby agrees to receive SMS or email alerts from Us for all Transactions done using the PPI. The SMS or email alerts from Us shall stipulate debit and credit Transactions, balance available or remaining on the PPI or such other information or details as stipulated by Us, from time to time.
The Customer agrees that We may, at our sole discretion, utilize the services of external service provider(s) or agent(s) on such terms as required or necessary, for provisioning of the services in relation to the PPI.
The Customer shall have access to Frequently Asked Questions (“FAQ”) as uploaded by Us on our website, from time to time.
Cards issued with full KYC
Limits: The per transaction limit cannot exceed Rs.2,00,000/-.
The Customer agrees that the Card cannot be loaded, reloaded or used beyond the limits prescribed under the prevailing Regulations and Our internal policies. We reserve the right to change the limits in accordance with such Regulations and Our internal policies
In the event of any breach of these Terms and conditions by the Customer, We shall have the sole right to forthwith cancel or terminate the PPI without having any liability, claim, demand or dispute against Us
The Customer undertakes and agrees to indemnify and hold Us and Our authorized representatives harmless against any loss, damage, claim, penalty, cost, charges or expenses (including legal counsel fees) that We may incur and/or suffer, whether directly or indirectly, as a result of the Customer committing any breach of the Terms and Conditions contained herein.
The Customer also undertakes and agrees to indemnify and hold Us and Our authorized representatives harmless against any direct, indirect, incidental, special, consequential, punitive or economic loss, expense including legal counsel fees, damage, downtime costs or any loss of revenue caused by factors not completely in Our control, including but not limited to Force Majeure events, service/technical failures at own facilities or third parties used by Us, error or omission at a Merchant Establishment, misplacement of card by postal/courier agencies
The PPI shall be valid until the expiry date printed on the face of the PPI.
The Customer agrees and undertakes to destroy the PPI upon its expiry
The Customer agrees that the PPI shall be defaced by cutting off the top right-hand corner, ensuring that both the hologram and the magnetic strip have been cut and has been destroyed or received by us. The Customer agrees that the Customer shall continue to be liable for any Charges incurred on the PPI prior to its termination, irrespective of the fact whether the Customer has or claims to have destroyed the PPI.
- We may at Our sole discretion terminate the PPI if:
the Customer is declared insolvent or in case of death of the Customer or Customer is declared of unsound mind.
the Customer committing breach of any of the terms, conditions, stipulations or its obligations under these Terms and Conditions.
any restriction imposed on the Customer by an Order of a competent Court or Order issued by any regulatory or statutory authority in India or any investigating agency
the program becomes illegal under the applicable laws, and Regulations
the program is terminated
The Customer reports that the Card is lost or requests to cancel or suspend his Card
We, at our sole discretion, reserve the right to, either temporarily or permanently, withdraw the privileges on the PPI and/or terminate the PPI at any time without giving any notice or assigning any reason thereof. In case of a temporary withdrawal, the privileges attached to the PPI shall be reinstated by Us at our sole discretion. In case of a permanent withdrawal, we have a right to cancel the PPI permanently. However, it is made distinctly clear that withdrawal (temporary or permanent) shall constitute automatic withdrawal of all benefits, privileges and services attached to the PPI. The Customer agrees that in the event of temporary or permanent withdrawal of the PPI, the Customer shall continue to be fully liable for all Charges incurred on the PPI prior to such withdrawal, together with all other applicable Charges thereon, unless otherwise specified by us.
If We temporarily or permanently, withdraw the privileges or terminates the PPI, We will on best effort basis, promptly notify the Customer. We shall not be held liable or responsible for any such delays or laches in receipt of such notification.
Upon termination of the PPI as stated above, the balance amount, if any lying in the Account will be refunded back to the source.
- Charges shall include:
Any fees charged by Us in respect of the PPI, including replacement, renewal, handling and other fees, if any
Service Charges on specific types of Transactions. The method of computation of such Charges will be as notified by Us from time to time.
Such other Charges as mentioned in the mobile application provided to the Customer.
Charges shall be non-refundable, non-transferrable and non-assignable in nature.
All Charges, in the absence of manifest error, shall be final and binding on the Customer and shall be conclusive in nature.
All statutory taxes including goods and service tax, imposts, duties (of any description whatsoever) as may be levied from time to time by Government of India or other competent authority in respect of or in connection with the PPI, shall be borne by the Customer
All Charges related to the PPI will be charged on the Account, as may be levied from time to time. The Customer shall become liable to pay as soon as a charge has been incurred by use of the PPI.
If the PPI is lost or stolen, the Customer must immediately report such loss or theft to Customer Care Centre and request for immediate suspension of the PPI.
The Customer acknowledges that once the PPI is reported lost, stolen or damaged, such PPI cannot be used again, even if found subsequently.
The Customer is responsible for the security of the PPI and shall take all steps towards ensuring that the PPI is not misused. In the event we determine or receive any information that the Customer has neglected or refused or failed to take steps as indicated above, in case of loss, theft or destruction of the PPI, we reserve the sole right to cancel or terminate such PPI.
No liability shall accrue upon the Customer for any unauthorized transactions done on the PPI, after such PPI has been reported lost, stolen or damaged by the Customer. All liabilities accrued on the PPI, post reporting by the Customer shall be borne by Us. However, in case of any dispute relating to the time of reporting and/ or transaction(s) made on the PPI, post reporting of the PPI being lost, stolen or misused, all Our decisions shall be final and binding on the Customer.
We shall be under no liability or responsibility to the Customer or any third party, in respect of any special, indirect, incidental, consequential, punitive or exemplary loss or damage including, but not limited to, lost profits in connection with this arrangement. We disclaim all warranties, express or implied, regarding correspondence with description, satisfactory quality, fitness for a particular purpose and non-infringement of any services or any goods provided or incidental to the services provided under this arrangement.
Any charge or Transaction slip or other payment requisition received by Us for payment shall be conclusive proof of such Charge, unless the PPI is lost, stolen or fraudulently misused and evidenced by the Customer.
All disputed Transactions in relation to the PPI shall be required to be raised with Our Customer Care Centre as mentioned in Clause XIII below, within fifteen (15) Business Days from the date of the disputed Transaction. The Customer acknowledges that any request, after fifteen (15) Business Days from the date of the disputed Transaction shall not be accepted by Us.
Any dispute with or complaint against any Merchant Establishment regarding any goods purchased or services availed must be directly resolved by the Customer with the Merchant Establishment. The Customer agrees to satisfy himself regarding the quality, quantity, and fitness of any good and/or service before confirming the purchase of the same.
We hold out no warranty or make no representation about quality, quantity, value, delivery or otherwise, howsoever regarding goods or services, and any such disputes should be resolved by the Customer with the Merchant Establishment directly. Any disputes with the shared network like Visa/Mastercard/Rupay for Transactions will be resolved by the Customer directly with the network.
The Customer acknowledges and consents to sharing of information pertaining to the Customer and the usage of the PPI with any other banks or financial or statutory or regulatory authorities only in case of any financial misuse/fraud/legal cases where RBI, any regulatory authority, Government of India or Court directs Us to disclose such information.
The Customer acknowledges and agrees that We may report to any other banks or financial or statutory or regulatory authorities, any Customer delinquencies and/or the usage of the PPI only in case of any financial misuse/fraud/legal cases where RBI, any regulatory authority, Government of India or Court directs Us to disclose such information. We shall not be obliged to disclose the details of such banks or financial or statutory or regulatory authorities to the Customer, including the extent of such disclosure unless RBI, any regulatory authority, Government of India or Court expressly permits Us to disclose the name of the said financial entity.
The Customer hereby authorizes Us and Our agents to exchange, share or part with all the information relating to the Customer’s details and payment history with our group companies or Affiliates only in case of any financial misuse/fraud/legal cases where RBI, any regulatory authority, Government of India or Court directs Us to disclose such information
he Customer hereby authorizes Us to use his information or data (including personal or sensitive personal data or information) in connection with the services associated with the Card including to update its records, provide curated offers and services to the Customer.
All disputes arising in relation to these Terms and Conditions shall be governed by and construed in accordance with the laws of India and shall be subject to the exclusive jurisdiction of the Courts of Bangalore.
We reserve the sole right to change, these Terms and conditions, features and benefits offered on the PPI, including but not limited to Charges.
We shall communicate the amended Terms and Conditions by hosting them on Our website or in any other manner as decided by Us.
The Customer shall be responsible for regularly reviewing these Terms and Conditions, including amendments thereto as may be posted on Our website and shall be deemed to have accepted the amended Terms and Conditions by continuing to use the PPI.
In the event of any dispute or grievance in relation to the PPI and/or these Terms and Conditions, the Customer may contact the Customer Care Centre on details available on the Company mobile application / or on the physical card.
Customer support email id: email@example.com
Customer support phone number: 1800 1033 817
Customer grievance online request: Click here
In the event the dispute or grievance in relation to the PPI and/or these Terms and Conditions is not adequately addressed or resolved by the Customer Care Centre of the Company, the Customer may approach the Nodal Officer of the Bank, details of which can be found on the Bank website.
We agree that all complaints, disputes or grievance raised by the Customer shall be addressed and/or resolved in a time bound manner.
The Customer may at any time approach the Banking Ombudsman for the grievance redressal. The list of Banking Ombudsman is available on the website of Reserve Bank of India i.e. www.rbi.org.in .